I.e.: scratches, screw holes, etc.Tags, stickers, and other manufacturer labels removed or tampered.Returned item has a different serial number than the item Big Jeff Audio originally shipped.Physical damage due to mishandling: Water Damage, dropped speakers, pest infestation, etc.Returns shipped with improper packaging with may result with in-transit damage.Mounted or used subwoofer enclosures and speaker boxes.Blown, punctured, or fried speakers, subwoofers, and amplifiers. If the return shows any sign of use or installation, Big Jeff Audio will either refuse the return, or charge a 20% if the item is able to be resold Open Box.Įxamples of conditions that will lead to refused returns or a restocking fee:ĪNY physical markings that may indicate installation or use. Product must be complete, unopened, and in new condition. We accept returns within 14 days of delivery. If we are not informed of your return being sent, it can result in a delay or total loss of your return. Please be sure to contact us before sending back any returns! This is important for documentation of your purchase. We respond to every submission, so be sure to check your spam filters for any missed emails from us if you are expecting a response. Not satisfied? Big Jeff is happy to help! If you are not happy with your purchase for any reason, feel free to submit a ticket on our contact form and we will get back to you as soon as we can. PR, VI, HI, AK and other Us territories may need additional shipping due to size and weight of package.īig Jeff Online Inc. Orders refused at time of delivery and returned back to Big Jeff Online will be refunded less a 20% restocking fee. Shipped orders that are returned by the shipping company due to an insufficient address or an undeliverable address will be refunded less a 20% restocking fee. In some circumstances additional time may be need, in which case we will contact buyer. We do our best to ship every package with-in 1 business day of receiving a cleared payment. Typical handling time for orders is 1-business day. Please confirm your shipping address is up-to-date and valid. We will not accept request to change shipping address once payment has been made. Payments made using an unverified PayPal address will be refunded and order will be canceled. Once payment is made shipping address can not be changed/altered. When making payment please confirm your address has been verified with PayPal. Shipping is available only to PayPal verified addresses. Please contact a member of our team for detailed shipping charges. Virgin Islands, Northern Mariana Islands, American Samoa, Canada, and other countries may require additional shipping fees. Boxes, APO/FPO addresses, Alaska, Hawaii, Puerto Rico, Guam, U.S. Returns Page Here Big Jeff Online Inc Has Free shipping for customers with a valid residential or commercial address within the Contiguous 48 United States (PO Boxes address may require additional charges).
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